- EE named UK’s no.1 network in independent tests by RootMetrics for eighth year running
- EE’s UK-wide aggregate median download speed was over twice as fast as that of any other operator
- EE takes top spot in RootMetrics Everyday 5G rating – a combination of widespread availability plus strong performances for speed and reliability
EE has today been named the UK’s number one network for the eighth year running, according to independent tests by RootMetrics. According to the results, EE continues to lead in UK-wide testing, winning or sharing six out of seven RootScore Awards – reliability, speed, data, call, text, and overall performance.
The achievement comes a week after EE announced its ambition to offer 5G anywhere in the UK by 2028, and deliver 4500 square miles of new rural coverage to offer high speed connectivity across even more of the UK.
In the RootMetrics testing, EE achieved the fastest aggregate median download speed of all operators in UK-wide testing at 58.8 Mbps, an increase from 43 Mbps in the last round of testing, and more than twice as fast as any other operator.
EE’s median download speeds were also the fastest in each of the 16 UK cities tested, reaching more than 70 Mbps in 14 of those cities and the only operator to exceed 100 Mbps.
According to the testing, EE delivered consistently fast speeds and excellent reliability, and it ranked top of the table for providing the single highest Everyday 5G availability of any operator in 1H 2021. The ideal Everyday 5G experience is marked by those times when an operator delivers a combination of both widespread availability plus strong performances for speed and reliability.
Marc Allera, CEO Consumer Division, BT, said: “Delivering the best mobile experience for our customers has never been more important. Being recognised as the UK’s best network for the eighth year running reflects our continued investment in keeping our customers connected to the things that matter most.”
RootMetrics carried out 635,917 tests across 16 cities in England, Northern Ireland, Scotland and Wales.
The full report can be found here : http://rootmetrics.com/en-GB/content/uk-mobile-performance-review-1H-2021
Rankings based on RootMetrics UK and metro RootScore® reports: From H2 2013 to H1 2021. Tested with best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of EE. Reports at RootMetrics.co.uk. Visit ee.co.uk/claims for more details.
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EE runs the UK's biggest and fastest mobile network, offering superfast connections in more places than any other operator. EE brought the first 4G network to the UK in October 2012, and launched the UK’s first 5G network in May 2019.
EE has received extensive independent recognition, including being named the UK’s no.1 5G network by RootMetrics® in 2020 and 2021, and the UK's best network every year since 2014 for the following awards: The Mobile Choice Awards, The Mobile Industry Awards and by RootMetrics®.
As well as delivering mobile services to consumers, small and medium businesses, corporate customers and Government programmes, EE also provides home and business broadband using both 4G and fixed line connections.
EE is committed to being number one for service in the industry, and has nearly 600 shops across the UK. EE remains the only mobile provider to answer 100% of customer calls in the UK and Ireland and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019. EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards.
EE is part of BT’s Consumer business unit which provides products and services to all of BT’s consumer customers in the UK.
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