TelecomTV TelecomTV
  • News
  • Videos
  • Channels
  • Events
  • Network Partners
  • Industry Insights
  • Directory
  • Newsletters
  • Digital Platforms and Services
  • Open RAN
  • Cloud Native Telco
  • Telcos and Public Cloud
  • The Green Network
  • Private Networks
  • Open Telco Infra
  • 5G Evolution
  • Access Evolution
  • Edgenomics
  • Network Automation
  • 6G Research and Innovation
  • Security
  • More Topics
  • Network Partners
  • Industry Insights
  • Directory
  • Newsletters
  • |
  • About
  • Contact
  • |
  • Connect with us
  • Digital Platforms and Services
  • Open RAN
  • Cloud Native Telco
  • Telcos and Public Cloud
  • The Green Network
  • Private Networks
  • Open Telco Infra
  • 5G Evolution
  • Access Evolution
  • Edgenomics
  • Network Automation
  • 6G Research & Innovation
  • Security
  • Connect with TelecomTV
  • About
  • Privacy
  • Help
  • Contact
  • Sign In Register Subscribe
    • Subscribe
    • Sign In
    • Register
  • Search

5G Evolution

5G Evolution

AT&T Ranks Highest in J.D. Power Wireless Purchase Experience Study Five Consecutive Times

Via AT&T News Room

Aug 13, 2015

DALLAS, Aug. 13, 2015 – According to the J.D. Power 2015 Wireless Purchase Experience Full-Service Performance StudySM Volume 2, released today, AT&T* outscored other full-service wireless providers for the overall ranking of “Highest Satisfaction with the Purchase Experience among Full Service Wireless Providers, Five Times in a Row.”**.

AT&T scored highest in four of the six categories evaluated: Store Sales Representative, Website, Offerings and Promotions, and Phone Sales Representative.

Over 12,700 U.S. wireless customers participated in the study and the fielding period ranged from January to June 2015.

“We work hard to offer our customers the best wireless experience in the industry, but there’s nothing important than taking care of your customer on a one-on-one level,” said Glenn Lurie, president and CEO, AT&T Mobility. “This award recognizes our amazing people and the truly extraordinary work they do every day to make it personal for our customers.”

This is the fifth consecutive time AT&T has earned the award. It is presented twice each year.

  • AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.

** AT&T received the highest numerical score among full service wireless providers in the proprietary J.D. Power 2013 (Vol. 2) through 2015 (Vol. 2) Full Service Wireless Purchase Experience StudySM. 2015 Vol. 2 study based on responses from 12,792 consumers measuring 4 full service wireless providers and measures opinions of consumers who purchased a wireless product or service within last 6 months. Proprietary study results are based on experiences and perceptions of consumers surveyed January-June 2015. Your experiences may vary. Visit jdpower.com

© 2015 AT&T Intellectual Property. All rights reserved. AT&T, the Globe logo and other marks are trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

Reliability and signal strength claims based on nationwide carriers’ LTE. Signal strength claim based ONLY on avg. LTE signal strength. LTE not available everywhere.

*Global coverage claim based on offering discounted voice and data roaming; LTE roaming; voice roaming; and world-capable smartphone and tablets in more countries than any other U.S. based carrier. Coverage not available in all areas. Coverage may vary per country and be limited/restricted in some countries.

Related Topics
  • 5G Evolution,
  • Announcement,
  • News,
  • North America,
  • Tracker

More Like This

Access Evolution

What’s up with… Vantage Towers, Vodafone & Three, fair share debate

Jun 7, 2023

Digital Platforms and Services

Proximus unveils NXT big step for enterprise growth

Jun 7, 2023

5G Evolution

Nokia selected by Charter Communications, Inc. to support 5G connectivity for Spectrum Mobile customers

Jun 6, 2023

Access Evolution

What’s up with… Fair share debate, Apple, eSIM

Jun 5, 2023

Edgenomics

NTT report reveals double-edged sword for enterprise users

Jun 5, 2023

This content extract was originally sourced from an external website (AT&T News Room) and is the copyright of the external website owner. TelecomTV is not responsible for the content of external websites. Legal Notices

Email Newsletters

Sign up to receive TelecomTV's top news and videos, plus exclusive subscriber-only content direct to your inbox.

Subscribe

Top Picks

Highlights of our content from across TelecomTV today

1:17:33

From telco to techco: The impact of next-gen operations on skills, talent acquisition and retention

1:14:31

Achieving maximum operational efficiency: How service providers can best operate at speed and scale

1:14:20

Why data and APIs are key to implementing the vision of the digital services provider

TelecomTV
Company
  • About Us
  • Media Kit
  • Contact Us
Our Brands
  • DSP Leaders World Forum
  • Great Telco Debate
  • TelecomTV Events
Get In Touch
[email protected]
+44 (0) 207 448 1070
Connect With Us

  • Privacy
  • Cookies
  • Terms of Use
  • Legal Notices
  • Help

TelecomTV is produced by the team at Decisive Media.

© Decisive Media Limited 2023. All rights reserved. All brands and products are the trademarks of their respective holder(s).