Ribbon launches [email protected], facilitating remote work for enterprises and contact centers

March 17, 2020. Westford, MA – Ribbon Communications Inc. (Nasdaq: RBBN), a global software leader in secure and intelligent cloud communications solutions, today announced the release of its cloud-based [email protected] offer, which delivers advanced remote working capabilities to enterprises and contact centers of any size.

“In light of the COVID-19 pandemic, companies must be empowered to shift their operations to alternate locations  quickly and efficiently,” said Sacha Gera, Senior Vice President, Cloud Products. “Our Kandy Communications Platform as a Service (CPaaS)-based solutions enable companies to rapidly meet this need seamlessly and cost-effectively.”

Enterprises that need to switch their operational model to an all-remote workforce have access to a complete Unified Communications and Collaboration solution with Ribbon’s Smart Office, which provides screensharing, HD video whiteboard, group chat, conferencing and more on both desktop and mobile clients. Fully functional licenses are available from select partners free of charge until June 30, 2020. 

Today’s stressed supply chains and major disruptions make customer support more important than ever. Contact centers looking to keep their operations uninterrupted while moving to a decentralized and remote model can turn up a working contact center in 30 minutes via Kandy’s Live Support, gaining a complete omnichannel contact center from a web browser.

“We remain completely committed to working closely with our customers and partners to minimize the impact of the COVID-19 pandemic” Mr. Gera added.