What are CSPs biggest challenges to becoming Digital Service Providers?

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Video Analysis

What is the most difficult challenge for CSPs to become digital service providers; is it technology or is it a culture change? Moving away from building and operating a "network of vendor boxes" is quite a challenge, and the process will involve breaking down the internal silos that have grown over the years. But the result will be a more customer centric service provider that is better places to move selectively into adjacent markets. CSPs must also be prepared to work with other parties, sometimes subordinate to those companies, as they may no longer be the big fish in a relatively small pond. Instead, they need to fully understand the broader industrial ecosystem.

The Great Telco Debate brings together some of the world's leading thinkers and players in the telecoms ecosystem to debate the challenges and opportunities facing the telcos, suppliers, regulators and other interested parties. We asked speakers at the event to identify the biggest challenges faced by CSPs to becoming DSPs – digital service providers

For our full coverage of November's event, together with information about how you can join in with future events, please visit our dedicated Channel.


  • Howard Watson, CTIO, BT Group
  • Martin Taylor, Chief Technical Officer, Metaswitch
  • Bouke Hoving, EVP Networks and IT, KPN
  • Mirko Voltolini, Global Head of Network On Demand, Colt
  • Darrell Jordan-Smith, Vice President, Global ICT Sales, Red Hat
  • Mike van den Bergh, Chief Marketing & Strategy Officer, PCCW Global
  • Chris Lewis, CEO, Lewis Insight
  • Phil Skipper, Head of M2M Business Development, Vodafone

Filmed at The Great Telco Debate, London, November 2018

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