Thoughts on evolving to become a digital service provider

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Martin Taylor, Chief Technical Officer, Metaswitch

If I was a CSP, says Martin Taylor, I’d stick to the connectivity piece and do it better than anyone else. He points out that CSP’s have tried to play in the content space and it hasn’t always gone well. 
The biggest challenge aspiring DSPs face is the necessary culture change - when you’ve spent decades building networks from boxes provided by third parties then adapting to a developer ecosystem and cloud software is a difficult shift. 
CSPs must open themselves up to new ways of working: they must become more skilled in software without relying so much on vendors to do it all for them.  If you get the right vendors then CSPs discover how easy it is to bolt services together using software and it all just works. 
Learning the cloud-scale world is hard and it’s difficult to attract the right talent. Frankly CSPs are not seen as the most attractive destination for smart young graduates.
Filmed at The Great Telco Debate 2018, London

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