Getting the tools to make you customer savvy
Jul 25, 2019
To embed our video on your website copy and paste the code below:
<iframe src="https://www.youtube.com/embed/mfeRgCUE-xA?modestbranding=1&rel=0" width="970" height="546" frameborder="0" scrolling="auto" allowfullscreen></iframe>
Brendan O’Reilly, CTO, O2
Understanding your customers well enough to drive change is hard, says O2’s CTO, Brendon O'Reilly. That’s partly because you need to pull together a plethora of customer insights from surveys and network data - all in real time - and that’s not only challenging, but critical with 5G on the horizon. So O2 has been working with Nokia and its evolved Service Operations Center (eSOC) platform which features closed-loop automation, enabling SPs to quickly detect, diagnose and recover from service-impacting issues without human intervention. Nokia was chosen, says Brendon, because it was able to demonstrate that it was as focussed on its customers and partners as O2 was on its own customers. One result, Brendon maintains, has been that O2 is more fluid and timely in its operational decision-making.
Filmed at O2 Head Office, UK
Stay up to date with the latest industry developments: sign up to receive TelecomTV's top news and videos plus exclusive subscriber-only content direct to your inbox – including our daily news briefing and weekly wrap.