TelecomTV TelecomTV
  • News
  • Videos
  • Channels
  • Events
  • Network Partners
  • Industry Insights
  • Directory
  • Newsletters
  • Digital Platforms and Services
  • Open RAN
  • Cloud Native Telco
  • Telcos and Public Cloud
  • The Green Network
  • Private Networks
  • Open Telco Infra
  • 5G Evolution
  • Access Evolution
  • Edgenomics
  • Network Automation
  • 6G Research and Innovation
  • Security
  • More Topics
  • Network Partners
  • Industry Insights
  • Directory
  • Newsletters
  • |
  • About
  • Contact
  • |
  • Connect with us
  • Digital Platforms and Services
  • Open RAN
  • Cloud Native Telco
  • Telcos and Public Cloud
  • The Green Network
  • Private Networks
  • Open Telco Infra
  • 5G Evolution
  • Access Evolution
  • Edgenomics
  • Network Automation
  • 6G Research & Innovation
  • Security
  • Connect with TelecomTV
  • About
  • Privacy
  • Help
  • Contact
  • Sign In Register Subscribe
    • Subscribe
    • Sign In
    • Register
  • Search

Industry Announcements

Tracker

VimpelCom’s Beeline Deploys Amdocs Customer Management to Improve Customer Experience and Operational Efficiency

Via Amdocs

Aug 11, 2015

Amdocs solution allows Beeline to improve customer service for its over 59 million subscribers across eight Russian time zones

ST. LOUIS - August 11, 2015 - Amdocs (NASDAQ: DOX), the leading provider of customer experience solutions, today announced that PJSC VimpelCom (Beeline™), one of the largest service providers in Russia, has successfully deployed an Amdocs customer management solution that improves call-center agent efficiency across the country. As a result, Beeline can increase satisfaction and retention rates of its more than 59 million mobile and fixed-line broadband customers throughout Russia.

Part of a five-year maintenance and support contract announced last year, the deployment integrates over 40 third-party applications into one customer relationship management (CRM) solution for Beeline's customer service agents. Using purchasing, service and support processes, it enables care agents to deliver more accurate responses and resolve more issues on the first call, resulting in fewer calls to Beeline's call centers.

"This complex project involved the integration of more than 60 user interfaces into a single user window in a very short time period," said Vladimir Savkin, VimpelCom's CIO. "This has resulted in an integrated customer management solution that enables our more than 15,000 agents in eight time zones to provide the highest levels of service that we are committed to, while also significantly increasing operational efficiency."

"In The New World of Customer Experience™ - today's era defined by rising customer expectations, rapid technology advancements and intensified competition – realizing the value of each interaction is fundamental to sustaining growth and securing customer loyalty," said Chris Williams, head of global marketing at Amdocs. "Amdocs customer management delivers context-sensitive advice and also provides a streamlined, process-driven user interface to guide the service agent in real time, as the call is happening, to allow them to provide the best possible customer experience, no matter how complex the inquiry."

Related Topics
  • Access Evolution,
  • Amdocs,
  • Asia-Pacific,
  • Broadband,
  • Contract Award,
  • Device Software & Apps,
  • Digital Platforms and Services,
  • Mobile,
  • News,
  • Tracker,
  • Veon

More Like This

Access Evolution

SoftBank Corp. Verifies Radio Propagation Characteristics of Wireless Networks Above Ground

Mar 22, 2023

5G Evolution

SoftBank Corp. Successfully Verifies GPU-based vRAN on Actual Machines

Mar 22, 2023

5G Evolution

Rural areas in Spain to receive 5G boost as Vodafone expands network

Mar 22, 2023

5G Evolution

GSMA sets out vision for World Radiocommunication Conference 2023

Mar 22, 2023

The Green Network

Nokia’s People & Planet 2022 report underscores the exponential potential of digital to build a sustainable future

Mar 22, 2023

This content extract was originally sourced from an external website (Amdocs) and is the copyright of the external website owner. TelecomTV is not responsible for the content of external websites. Legal Notices

Email Newsletters

Stay up to date with the latest industry developments: sign up to receive TelecomTV's top news and videos plus exclusive subscriber-only content direct to your inbox – including our daily news briefing and weekly wrap.

Subscribe

Top Picks

Highlights of our content from across TelecomTV today

10:43

MWC23 interview: Mari-Noëlle Jégo-Laveissière, deputy CEO of Orange

12:45

MWC23 interview: Abdu Mudesir, Group CTO, Deutsche Telekom

9:26

MWC23 interview: Greg McCall, Chief Networks Officer, BT

TelecomTV
Company
  • About Us
  • Media Kit
  • Contact Us
Our Brands
  • DSP Leaders World Forum
  • Great Telco Debate
  • TelecomTV Events
Get In Touch
[email protected]
+44 (0) 207 448 1070
Connect With Us

  • Privacy
  • Cookies
  • Terms of Use
  • Legal Notices
  • Help

TelecomTV is produced by the team at Decisive Media.

© Decisive Media Limited 2023. All rights reserved. All brands and products are the trademarks of their respective holder(s).