SAP Jam Collaboration gains new features to help improve information access with modern intranets

Via SAP SE Newsroom

Oct 4, 2016

WALLDORF SAP SE (NYSE: SAP) today announced new capabilities to consolidate disparate, siloed and legacy systems into one modern, cloud-based, mobile-ready collaboration platform, enabling information technology (IT) teams to more easily provision and maintain enterprise collaboration technology.

SAP Jam Empowers IT to Improve Access to Information, Employee Engagement and Customer Satisfaction

SAP Jam Collaboration can help improve business efficiency by empowering employees to engage in dialog and collaborative work without unnecessary involvement of IT teams.

“Business units are demanding more from IT than ever before,” said Steve Hamrick, vice president, Product Management, Collaboration Software, SAP. “Often, lines of business opt to deviate from officially endorsed systems and solutions, leading to disparate and potentially vulnerable information systems. In this environment, streamlining business processes is critical to improving employee productivity and keeping up with the pace of the market. This ultimately helps IT deliver a more productive and secure collaboration infrastructure.”

To enable IT to strengthen a company’s collaboration experience with fewer manual resources and support, SAP Jam Collaboration can help improve business agility and shorten the time to respond to customer needs by helping to simplify the process to engage stakeholders and subject-matter experts to obtain answers to questions; offering employees self-service access to collaboration and information; and bringing the right content, people and information together.

The new release of SAP Jam helps IT with the following new capabilities:

  • Company home page: SAP Jam allows IT administrators to create customized home pages for contextually relevant groups of colleagues, helping IT leverage the solution as an intranet supplement or replacement.
  • Administrative area home pages: IT can also designate home pages for specific employees and departments.
  • Administrative area delegation: IT can equip specific organizations and departments to manage their own collaboration area, providing them with contextually relevant colleagues to collaborate with, while freeing IT from having to manually add and remove users and information.

SAP Jam aims to provide an enterprise collaboration solution that’s rooted in adding business value while removing complexity. A recent study found that SAP Jam is producing meaningful business ROI, with customers experiencing significant reduction in time to access information and expertise. In addition the study showed that over three years, organizations with SAP Jam can reduce costs of license fees from multiple collaboration products by 20 percent.

Extending the sharing of information to customers and partners in private, branded communities allow for stronger relationships with better communication, which ultimately helps drive better customer interactions.

“SAP Jam improves the ability to address the needs of our business,” said Sebastián Basabilbaso, training and development manager at Grupo Carsa. “By integrating with existing business processes, enabling in-context collaboration, leaders and managers have easier access to data and are well equipped to support the management and development of staff.”

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