Jun 23, 2015

Printer error diagnostic tool provides easy-to-follow image and video service manuals

Samsung Electronics has launched the Smart Printer Diagnostic System (SPDS), a printer failure diagnostic tool which has received positive feedback from both technical service engineers and consumers. SPSD is the industry’s first mobile application consisting of image and video guides for troubleshooting printers.

With SPDS, Samsung aims to standardise the quality of IT service across service providers around the globe with direct, easy-to-follow visual guides developed individually for every Samsung MultiXpress printer model.

“SPDS is an organic component of Samsung’s philosophy guaranteeing high quality across the board from product development to maintenance,” said David SW Song, Senior Vice President of Strategy Marketing and Sales, Printing Solutions, Samsung Electronics.

The SPDS app gives users access to the SPDS server, the storage for official Samsung service manuals, technical information, educational videos and real-time notifications for software updates for Samsung Smart MultiXpress models. When a mobile device with the SPDS app receives an error message from the failed printer, the app automatically identifies the issue and displays a step-by-step troubleshooting guide. Engineers can also share video footage as references with other engineers.

General users can also refer to the SPDS guides to fix minor printer issues saving money and time.

SPDS is available for download from Google Play and Galaxy Apps in 51 countries, and is offered in 9 languages including English, French, and German. The user requires approval from Samsung Electronics to gain access to the SPDS server.

About Samsung Electronics Co., Ltd. Samsung Electronics Co., Ltd. inspires the world and shapes the future with transformative ideas and technologies, redefining the worlds of TVs, smartphones, wearable devices, tablets, cameras, digital appliances, printers, medical equipment, network systems, and semiconductor and LED solutions. We are also leading in the Internet of Things space through, among others, our Smart Home and Digital Health initiatives. We employ 307,000 people across 84 countries with annual sales of US $196 billion. To discover more, please visit our official website at www.samsung.com and our official blog at global.samsungtomorrow.com