Frisco, TX and Maidenhead, UK – October 12, 2015 -- GENBAND, a leading provider of real time communications solutions, today announced that Odyssey Systems, a leading provider telecommunications provider in northeast England, has selected GENBAND’s Session Border Controller (SBC) and Real-Time Session Manager (RSM) for SIP Trunking. Odyssey, which focuses extensively on customer service, chose GENBAND to replace its previous vendor in order to leverage an extensive feature set and top-of-the-line support throughout the migration, installation and solution lifecycle.

“Customer service is the cornerstone of our own business success and it’s what we demand from our providers,” said Mike Odysseas, Odyssey’s Managing Director. “We’ve been very pleased with our decision: the installation and migration were smooth and we incurred no service disruptions on our way to gaining a superior technology our customers are already benefitting from.”

GENBAND’s SBC delivers advanced network security, simplified interoperability and session management along with carrier-grade capabilities for SIP Trunking and IP Interconnect. The RSM solution offers the ability to proactively enable and monitor service level agreements (SLAs), provide Quality of Service (QoS) metrics, and easily enforce subscriber and network policies, providing a full solution for Odyssey Systems to leverage.

“We understood Odyssey’s need for a better architecture that could support their continued growth while also enabling them to deliver on their high customer satisfaction pledge,” added David Hiscock, GENBAND’s senior vice president of Sales for EMEA. “It’s a philosophy that we live by as well. Our world class service and support made the GENBAND SBC the obvious choice.”

About Odyssey Systems

Odyssey is a trusted telephone systems provider, offering communication solutions with a difference. Working with the latest cutting edge technology, we have one mission: to make telecoms an asset for each and every one of our customers. We pride ourselves on making sure that every business we work with gets the right solution for them, providing high performing and easy-to-use systems that make communication as efficient as it should be. Plus, we make sure our customers are looked after in the long term, with ongoing staff training and dedicated professionals on hand for repairs and replacements. We simply love what we do. That's the Odyssey difference. For more information please go to https://www.odyssey-systems.co.uk/ .