HP Dramatically Simplifies the End User Experience with New IT Service Broker Products
Via HP (US)
Sep 23, 2015
HP Propel and HP Service Anywhere accelerate, simplify, and optimize delivery of apps and services for end users
PALO ALTO, Calif., Sept. 22, 2015 – HP today announced significant updates to HP Propel and HP Service Anywhere, two products designed to transform how businesses enable, deliver, and manage IT services and applications. These products dramatically simplify the delivery of applications and services to employees, customers, and partners, and enable central IT to better manage costs, complexity, and security for their organization.
Together, HP Propel and HP Service Anywhere enable IT departments to transition from a reactive and tactical role to act as a strategic “service broker” that allows employees to onboard new apps and services whenever and however they need them to compete in the Idea Economy.
“Bell Canada is pursuing a strategy to empower our employees with a centralized ordering portal that provides automated self-service access to the apps and services they need to do their jobs,” said Terry Hill, Regional Director, ERP4IT at Bell Canada. “HP Propel is fundamental to our service broker strategy, and has greatly reduced end user confusion and saved the IT team from manually entering requests. Most importantly, it plays an important role in helping Bell Canada operate at high speed in order to better serve our customers.”
HP Propel and HP Service Anywhere – Empowering IT as a Service Broker
Every organization today deals with information and application sprawl. The speed of business and the ease and availability of new cloud-based applications has led to an uncontrolled proliferation of choices across organizations.
Employees, frustrated with the complexity and siloed nature of IT service catalogs and the lack of integrated self-service options, often find it easier to procure what they need directly themselves. This results in increased complexity, uncontrolled costs, and security risks for the organization.
HP Propel and HP Service Anywhere address these challenges by leveraging mobile, cloud, big data and social networking technologies to automate, orchestrate and transform the way IT delivers services and apps.
HP Propel is the industry’s first single “front door” to IT, delivering ease-of-use, self-service, and one-stop shopping for end users through a patented Service Exchange for access to a broad range of public cloud, private cloud or on premise services. These can range from simple user access and identity provisioning, to application delivery and equipment purchase, to cloud based development environment and micro-service provisioning. This enables IT to leverage a hybrid infrastructure and act as a service broker that aggregates applications and services from multiple sources inside and outside a company, and makes them available to end users in a modern, personalized and intuitive interface.
HP Propel is fully integrated with HP Service Anywhere, a SaaS based service management solution powered by the HP Haven big data analytics platform, and social self-service capabilities. HP Service Anywhere drives the entire service experience with big data analytics, enabling an end user experience that is social, up to the minute and accurate, and an analyst environment that is efficient and productive. End users can not only acquire and consume the services and apps they need, they can get the support they require in a natural and intelligent way.
“As our clients rapidly transform IT to meet the demands of the digital enterprise, we see HP Service Anywhere as a much needed game changer,” said Jesse White, President of Intact Technology . “ It revolutionizes self-service and user experience, reduces the number of tickets and the work effort required to resolve them. Additionally, it radically simplifies key business processes such as change management by weaving big data analytics seamlessly throughout the product. It truly is defining the next generation of service management.”
HP Propel and HP Service Anywhere, both launched within the last year, have quickly won customer adoption across a wide range of industries. The new versions of the products released today include multiple enhancements that further empower IT and end users:
- Provides an updated unified and intuitive interface that seamlessly integrates with IT’s existing systems of record
- Delivers an aggregated service catalog, as well as knowledge and support capabilities to orchestrate the request to fulfillment across the global supply chain
- Adds integrations with BMC Remedy, Service Now and HP Operations Orchestration to provide a single user experience and case exchange across major IT Service Management systems
HP Service Anywhere:
- Enables end user self-sufficiency and ticket reductions through smart analytics, social and virtual agent capabilities
- Includes updated agile IT Service Management software that is quick to deploy, easy to administer and provides seamless upgrades to reduce operational overhead and increases staff efficiency for organizations of all sizes
- Provides a new Application Portfolio Management (APM) solution that includes optimization analysis to help organizations decide which applications are most appropriate for the cloud, as well as insights into the type of cloud that fits best for a particular application
“When IT operates as a Service Broker, they serve the needs of the business, strengthen its strategic leadership position, and enable the adoption of new, high productivity technologies throughout the workplace,” said Tony Sumpster ( @tonysumpster ), SVP and GM, HP IT Operations Management. “HP Propel and HP Service Anywhere enable businesses to accelerate their pace of innovation in a responsible way, and as a result, we are seeing rapid adoption of the products with both our installed base as well as new customers.”
HP Service Anywhere was recently ranked by IT professionals as a leading SaaS based service management tool on G2, a peer review website that provides crowd-sourced rankings of software solutions.
HP Software Professional Services provides the strategic advisory and solution design services to help organizations gain transparency into the IT service supply chain and accelerate adoption of their Service Broker transformation.
Please visit www.hp.com/go/itsm to learn more about HP Propel and HP Service Anywhere.
HP Propel 2.0 is available now. The latest version of HP Service Anywhere was released on August 30, 2015. A free trial version is available for 30 days via registering at www.hp.com/go/servicedesk.
Sign up to receive TelecomTV's top news and videos, plus exclusive subscriber-only content direct to your inbox.