BroadSoft introduces BroadSoft Business with contextual intelligence, persistent workspaces and advanced mobility

Via BroadSoft Newsroom

Nov 9, 2016

UCaaS leader offers businesses fully integrated portfolio of cloud PBX, unified communications, team collaboration and contact center applications

GAITHERSBURG, MD, November 9, 2016 – BroadSoft, Inc. (NASDAQ: BSFT), a global unified communication software as a service (UCaaS) leader, today introduced BroadSoft Business – a comprehensive, fully integrated portfolio of cloud PBX, unified communications, team collaboration and contact center applications.

“Today’s workforce is overwhelmed by information, messages and notifications from dozens of business applications that do not connect with one another,” said Taher Behbehani, chief digital and marketing officer, BroadSoft. “BroadSoft Business addresses this challenge by integrating multiple core business applications and communications within a single cloud platform so that individuals, teams and organizations can work smarter.”

BroadSoft Business can scale to all market segments, from large enterprises requiring a complete cloud solution for their mobile, multi-site workforce, to SMBs seeking enterprise-grade cloud capabilities without the cost and complexity of premise systems. BroadSoft Business includes three core applications: UC-One, Team-One, CC-One, with BroadSoft Hub providing contextual intelligence across the entire platform so users can access the information and apps they need in one place.

  • BroadSoft UC-One – A mobile first unified communication application that extends across all of a business user’s preferred devices and delivers integrated HD audio and video, one number, messaging, screen sharing, file sharing, and conferencing, along with contextual intelligence.
  • BroadSoft Team-One – A powerful team collaboration application that goes beyond today’s enterprise messaging applications by leveraging persistent team workspaces and contextual intelligence. Team-One places the tasks, files, messages and notes a business user needs in one place, along with video conferencing, click-to-call, screen sharing and integrations with over 50 popular business apps.
  • BroadSoft CC-One – A cloud contact center solution that uses predictive analytics to lower operating costs and improve business outcomes, while enabling businesses to engage with customers from any channel they choose - voice, email, text, mobile, web, or social media - for a true omni-channel experience.
  • BroadSoft Hub – An enterprise-grade cloud service that integrates with BroadSoft Business apps to provide contextual intelligence for real-time access to the information relevant to each interaction – making meetings and conversations more productive. At the same time, pre-built integrations provide quick access to a user’s favorite apps to accelerate

Built into BroadSoft Business are bOpen, bMobile and bSecure capabilities that can enable service providers to deliver carrier-class security and reliability; the openness for businesses to be able to integrate their favorite business apps (CRM, email, calendars, Twitter, etc.); and full mobility to connect advanced unified communication and collaboration (UCC) capabilities to a user’s mobile devices. As a multi-tenant UCaaS solution, BroadSoft Business can deliver significant cost and scalability benefits to both service providers and business end-users.

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