BroadSoft Hub adds contextual intelligence to communications for greater workforce productivity

Via BroadSoft Newsroom

Nov 14, 2016

BroadSoft launches Hub to power the BroadSoft Business productivity application suite , enabling contextual conversations by bridging the gap between applications, information and communications

GAITHERSBURG, MD, November 14, 2016 – BroadSoft, Inc. (NASDAQ: BSFT), a global unified communication software as a service (UCaaS) leader, today announced the launch of BroadSoft Hub, a new enterprise-grade cloud service integrating real-time communications with cloud applications and contextual intelligence for more productive communications and greater mobility. Hub is powering the future of work by providing BroadSoft Business users with immediate access to relevant information for every conversation - wherever they are, on whatever device.

Workforce productivity suffers when the relationship between multiple business applications and real-time communications is disjointed. According to a 2014 Hubspot research report, an average of 31 hours per month is spent in unproductive meetings, with much of this time taken up searching through information scattered across locations, devices and applications[1] . As a result, business processes and workflows often become fragmented, causing productivity to fall.

BroadSoft Hub provides users with a single unified experience, bringing together BroadSoft Business - UC-One, Team-One and CC-One - and cloud apps with contextual information, such as recent files, email, social media engagements, tasks and IM sessions, without opening or searching through additional applications. Hub satisfies the need for truly effortless communications and collaboration demanded by today’s workforce, enabling new levels of productivity and mobility through a unified user experience.

As the market share leader for cloud UC, BroadSoft is a mobile-first cloud PBX, UC, team collaboration and contact center platform trusted by 25 of the world’s top 30 service providers by revenue. BroadSoft Hub can reduce the cost and complexity associated with applications, integrating out-of-the-box with Google G Suite, Office 365, Salesforce, Twitter and more, as well as BroadSoft Business applications for UC, team collaboration and contact center. In addition, the BroadSoft Developer Program enables customers and developers to use

BroadSoft Business bOpen APIs, SDKs and sandbox tools to quickly, reliably and securely develop custom integrations and apps.

“By combining contextual intelligence with UC, BroadSoft Hub transforms communications into smart conversations. The new service increases productivity, optimizes process workflows and elevates the user experience,” said Scott Hoffpauir, chief technology officer, BroadSoft. “By placing the user at the heart of their integrated cloud applications, they have the tools ready to manage information overload and navigate through information effortlessly and instinctively.”

BroadSoft Hub has been inspired by the BroadSoft Project Tempo innovation initiative, its vision for the future of work, launched at BroadSoft Connections 2015. A successful beta program involving select BroadSoft service provider customers from around the world has supported the refinement of the BroadSoft Hub user experience. BroadSoft Hub will be available to all customers from March 2017.

Find out more about BroadSoft Hub here.


[1] HubSpot - June 12, 2014, You're Going to Waste 31 Hours in Meetings This Month, Written by Corey Wainwright

This content extract was originally sourced from an external website (BroadSoft Newsroom) and is the copyright of the external website owner. TelecomTV is not responsible for the content of external websites. Legal Notices

Email Newsletters

Sign up to receive TelecomTV's top news and videos, plus exclusive subscriber-only content direct to your inbox.