AT&T, DIRECTV FAQ
Via AT&T News Room
Jul 27, 2015
General Questions about TV Services and Content in the U.S.
Why is AT&T buying DIRECTV?
So we can offer millions of people more choices for video entertainment on any screen from almost anywhere, any time. Think about TV everywhere, any time and on any screen, and the value and convenience of simple, integrated packages of TV, mobile and Internet services.
No one else can deliver what we can.
We’ll now be able to meet consumers’ future entertainment preferences, whether they want traditional TV service with premier programming, their favorite content on a mobile device, or on-demand video streamed over the Internet to any screen.
Will my existing TV services (DIRECTV or AT&T U-verse) change as a result of this acquisition?
No, your existing services will not change.
Will my TV channel lineup change?
No, we will not make changes to your TV channel lineup as a result of this acquisition.
Will this deal cause my current TV package prices to go up or down?
We will not increase prices as a result of this acquisition. We are committed to giving customers the best value and service. In fact, in the coming weeks we will introduce new offers featuring greater value and convenience, and new levels of integration – across our TV, mobile and Internet services.
When can I add NFL Sunday Ticket to my U-verse plan?
NFL Sunday Ticket is currently only available to DIRECTV subscribers because of contractual limitations. AT&T U-verse customers interested in NFL Sunday Ticket can call 1-800-288-2020 to find out more.
Will I get to keep NFL Sunday ticket on DIRECTV?
Yes, NFL Sunday Ticket will continue through DIRECTV. You will continue to get every out-of-market NFL game, every Sunday afternoon, on any screen -- TV, mobile devices or PCs.
Will DIRECTV customers get access to special TV content on AT&T wireless phones now?
We look forward to delivering more video content options over multiple screens, including wireless devices, tablets, laptops and computers. We will share updates on new services as soon as we have them.
When will new offers be available?
We are working on new offers and will share information in the coming weeks.
Will I need to install a satellite dish at my house to get DIRECTV?
Yes, a satellite dish is necessary to receive DIRECTV services on your TVs. DIRECTV is also available as an application for wireless phones and laptops, without a dish.
Will I be able to use my DIRECTV Everywhere service as a U-verse customer?
At the moment, DIRECTV Everywhere is only available today with DIRECTV service. AT&T U-verse has its own TV Everywhere service. New enhancements that will expand these offerings and content options are on the way.
General questions about combining AT&T Services with DIRECTV in the U.S.
If I am a DIRECTV customer can I get a discount for adding AT&T high-speed Internet services to my plan?
Yes. In the coming weeks, we will offer DIRECTV customers discounts when they add AT&T high speed Internet service (which is available in parts of 21 states). For more information, please visit www.att.com
If I am a DIRECTV customer can I get a discount for adding AT&T Wireless services to my plan?
Yes. In the coming weeks, we will offer a combined bill discount for TV customers who add new AT&T Wireless services to their accounts.
What kind of discount can I get if I sign up for DIRECTV, AT&T Wireless and AT&T Internet?
We will introduce new combined offers in the coming weeks, featuring great value and combined bill discounts. Stay tuned for more information soon.
Can I get AT&T GigaPower service if I’m a DIRECTV subscriber?
Yes, where available, DIRECTV subscribers can get AT&T GigaPower.
Today, AT&T offers its GigaPower Internet service – which allows you to download a TV show in 3 seconds, 25 songs in one second, and an HD movie in 36 seconds – in several markets, including parts of Atlanta, Austin, Dallas, Fort Worth, and Houston, TX, Chicago, Cupertino, CA, Fort Lauderdale, Kansas City, Nashville, and in Raleigh and Winston-Salem, NC. For a full list of markets, please visit www.att.com/gigapower
Also, we offer AT&T high-speed Internet service reaching speeds of 45Mbps in 21 states.
Learn more about our high speed Internet services.
Will AT&T offer special discounts to customers who are willing to switch to DIRECTV from cable TV service?
Promotional rates may be available. Please visit www.att.com for more information about packages, pricing and services.
Will AT&T lower the price of my DIRECTV service if I find an equivalent package on AT&T U-verse for a lower price, or vice versa?
Package pricing is not transferable between AT&T U-verse and DIRECTV. Current package tiers and pricing for AT&T U-verse and DIRECTV services will remain in effect at this time. If you are interested in switching to a different package, please log into to your AT&T or DIRECTV account online at www.att.com or www.directv.com .
Will my U-verse TV service eventually be replaced with DIRECTV service?
U-verse TV customers can keep their award winning U-verse TV services.
Questions about Billing in the U.S.
Will DIRECTV customers continue to receive bills from DIRECTV, or will my bills come from AT&T?
DIRECTV customers will continue to receive a separate bill statement for DIRECTV services, but you can expect to see both DIRECTV and AT&T branding on your statements and envelopes.
If I’m signed up for online billing with DIRECTV, will I still receive my bills online?
Yes, customers will continue to receive bills in the same format they were receiving prior to this deal. If your bill was delivered through the U.S. Postal Service, it will continue to be delivered through the mail. The same is true for online bills.
Payments for my DIRECTV services are automatically deducted from my banking account. Do I need to update the payment instructions through my online banking account to pay AT&T now?
No, it is not necessary to update payment instructions. Payments made through automatic debits will continue without any changes needed on your part.
If I have an issue with my satellite service, should I call AT&T or DIRECTV?
Continue to call the same contact numbers you used before today. Please visit www.att.com or www.directv.com to access contact information for your region.
If I want to add new channels like NFL Sunday Ticket to my DIRECTV account, should I call DIRECTV or AT&T?
Continue to call the same contact numbers you used before today. Please visit www.directv.com or call 1-800-531-5000 to inquire about services or to add channels to your existing lineup.
If I need a service call, should I call AT&T or DIRECTV for help?
Customers with AT&T U-verse service should contact AT&T and customers with DIRECTV should contact DIRECTV. Contact information is also available at www.att.com and www.directv.com
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