The Market Perspective: The digital services opportunity
By Ray Le Maistre
Jun 10, 2025
Panel Discussion
In this keynote session from day 2 of The DSP Leaders World Forum 2025, industry leaders from BT, Verizon, VEON, IBM and the UK House of Lords explore the evolving relationship between telcos and their customers. The panel discusses how digital service providers can shift from infrastructure-led models to more customer-centric strategies –focusing on personalisation, community needs and service innovation. Topics include AI-driven support, super apps, digital inclusion, sovereign services, and the vital roles of trust, data and experience in shaping the future of customer engagement.
Broadcast live 4 June 2025
Featuring:
Lord Chris Holmes
Member, UK House of Lords
Colin Bannon
CTO, BT Business
Colin Wilson
Distinguished Solutions Architect, Verizon Business
Lasha Tabidze
Chief Digital Operations Officer, VEON
Pablo Espinosa
Vice President, Hybrid Cloud Infrastructure and Networks, IBM