How Angela Jenner is Helping to Transform BT

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Angela Jenner, Transformation Director, Service Platforms, BT

  • Internal transformation underway at BT’s Technology unit
  • Angela Jenner is implementing and communicating the transformation strategy
  • Evolving technology skills still critical but new ways of working needed
  • Collaboration and experimentation are vital, says Jenner

What does transformation look like within a modern telco? Following her recent participation in the TM Forum's Digital Transformation World Series 2020 digital event, Angela Jenner, who is the Transformation Director within the Service Platforms team at BT, discusses how the changing telecoms landscape is impacting the skills and human resource needs at the UK telco, and how increasing process automation is leading to re-skilling and a change in the shape of BT's workforce.

Recorded November 2020 using TelecomTV’s Smart Studio service

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