Amdocs and Microsoft expand strategic partnership to reimagine the telco experience
Mar 6, 2023
JERSEY CITY, NEW JERSEY and REDMOND, Washington – Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, and Microsoft Corp. have announced a new Customer Engagement Platform. The platform will empower service providers to improve their engagement and end-user experiences and journeys across all channels and applications, streamline business processes, monetise innovative 5G use cases and accelerate the move to the cloud while leveraging the world’s leading AI capabilities.
The new platform brings together Amdocs’ market-leading Commerce and Care suite and Microsoft Cloud solutions, creating a unique pre-integrated and telco-verticalised solution that offers a seamless customer experience. The Customer Engagement Platform will be integrated with Amdocs’ end-to-end set of solutions, from customer experience to monetisation products to network automation while fully exploiting the capabilities of Dynamics 365, the Microsoft Power Platform, and the Microsoft Cloud.
The platform leverages the full power of the Microsoft Cloud, including intelligent collaborative business applications, sales, customer service and customer insights, an embedded natural language and AI low-code platform and Generative AI experiences and Amdocs’ leading enterprise offerings such as Catalog, CPQ (configure, price, quote) and Order Management, creating a best-in-class solution for both consumer and enterprise domains with a complete 360-degree customer view spanning all engagement, transactional and network data.
The offering will benefit from the collaboration of the two companies’ leading R&D organisations to enhance and foster innovation and enable an exceptional customer experience.
Amdocs and Microsoft will execute a go-to-market strategy to bring this platform to communications service providers around the world. Furthermore, this partnership will leverage Amdocs’ unique software delivery capabilities, cloud operations and accountability model to enable service providers to quickly and smoothly benefit from the new offering.
“It takes two visionary companies such as Microsoft and Amdocs to come together and create an exceptional customer engagement platform. The platform brings our customers the advantages of technological innovation powered by cloud and AI, and deep communications industry experience,” said Shuky Sheffer, Amdocs Management Limited President and CEO. “Leveraging Microsoft’s world-class business solutions, cloud and AI with Amdocs’ industry-leading platforms, we believe this is the most compelling offering in the market, creating a hyperconnected business linking people, data, and processes across the organisation, providing an amazing experience for the end user.”
“This new platform offering demonstrates our mutual commitment to industry innovation by helping organisations accelerate the delivery of digital imperatives and realise the benefits of the cloud,“ said Judson Althoff, Microsoft’s executive vice president and chief commercial officer. “By combining Amdocs’ market-leading telco solutions and deep industry expertise with Microsoft’s platform-driven approach and cloud native solutions, we can help advance business transformation for communications service providers around the world while improving the experience for consumer and enterprise customers. We believe there are no limits to what can be done when uniting data silos with industry-leading AI, advanced networks, and integrated collaboration tools.”
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