Bell Canada implements Cloud-Native and microservices-based solution to enhance customer services
Feb 5, 2020
ST. LOUIS - February 4, 2020 - Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today announced that Bell, Canada’s largest communications company, has implemented RevenueONE, a key building block of CES20 which is Amdocs’ market leading, cloud-native customer experience suite, on Amdocs Microservices360. Building on a longstanding managed services relationship, this latest implementation further supports Bell’s commitment to champion customer experience by simplifying its retail engagement with customers.
Communications Service Providers (CSPs) like Bell are pioneers in breaking down the barriers to innovation, business agility and IT velocity as they transform to a DevOps organization. Bell’s implementation of RevenueONE was delivered on Amdocs Microservices360, the core engine used together with DevOps and Site Reliability Engineering, to help speed new products and services to market with a fast code-to-production cycle. An enabler for fully adopting microservices and continuous integration/continuous delivery (CI/CD) methodology, Microservices360 also helps Bell enhance the digital retail experience for its customers while gaining significant IT agility and flexibility to adapt to changing business needs.
“As the pace of digital transformation continues to accelerate, it’s critical to adopt cloud-native, microservices-based technologies and DevOps best practices and tools,” said Saad Saade, Bell’s Vice President of IT Delivery, Customer Experience. “Together with Amdocs, we are rapidly developing and deploying new capabilities to support Bell’s customer service leadership in a new era of integrated digital communications.”
“As we see the demand growing for CES20, we’re delighted to be working with Bell on driving the next generation of cloud-native platforms,” said Anthony Goonetilleke, group president, Amdocs Media, Network & Technology. “The ability to use open, modular components to enrich existing IT capabilities is a fundamental design principle of CES20 aimed at improving business agility and ensuring focus on areas of greatest business opportunity.”
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