HFS Research, in partnership with Amdocs, conducted in depth interviews and surveyed 90 Tier 1 telecom executives globally.
The research examines where CSPs are directing their agentic AI investments, how value is beginning to materialize, which outcomes matter most, and what shifts are required to move from incremental pilots to scalable impact.
The findings show a consistent pattern:
- Shifting productivity metrics toward outcome driven execution
- An agentic operating model becomes a necessity
- New agentic KPIs are introduced
- A practical four phase playbook is presented
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