TelecomTV TelecomTV
  • News
  • Videos
  • Channels
  • Events
  • Network Partners
  • Industry Insights
  • Directory
  • Newsletters
  • Open RAN
  • Digital Platforms and Services
  • 5G
  • Access Evolution
  • Private Networks
  • Cloud Native
  • Edge
  • Open Networking
  • Sustainability
  • AI, Analytics and Automation
  • 6G Research and Innovation
  • Security
  • More Topics
  • Network Partners
  • Industry Insights
  • Directory
  • Newsletters
  • |
  • About
  • Contact
  • |
  • Connect with us
  • 5G
  • 6G Research and Innovation
  • Access Evolution
  • AI, Analytics and Automation
  • Cloud Native
  • Digital Platforms and Services
  • Edge
  • Open Networking
  • Open RAN
  • Private Networks
  • Security
  • Sustainability
  • Connect with TelecomTV
  • About
  • Privacy
  • Help
  • Contact
  • Sign In Register Subscribe
    • Subscribe
    • Sign In
    • Register
  • Search

Access Evolution

Access Evolution

Ofcom investigates whether Shell Energy failed to tell customers about better deals

Via Ofcom

May 3, 2022

Ofcom has opened an investigation into whether Shell Energy has complied with our rules to issue end-of-contract and annual best tariff notifications to its broadband and landline customers.

On 15 February 2020, we introduced rules that require broadband, mobile, home phone and pay-TV companies to warn their customers when their minimum contract period is coming to an end, and what they could save by signing up to a new deal. They must also remind any customers who remain out of contract about their best deals every year.

When we brought in these rules we estimated that up to 20 million people have gone beyond their initial contract period, and many of these could be paying more than they needed to.

Since the introduction of the rules we’ve seen evidence that these prompts from providers are working. In our research, two thirds of customers who were sent an end-of-contract notice recalled receiving one. Of those, 90% found it helpful and a fifth reported that they were prompted into action they would not have otherwise taken.

Information provided to Ofcom by Shell Energy indicates that it did not send these notifications to some customers for a period of time starting in February 2021, while other customer letters may not have contained all of the required information.

We aim to complete our evidence gathering phase by the end of Summer 2022. We will publish a further update on any next steps once that is complete.

Related Topics
  • Access Evolution,
  • Broadband,
  • Europe,
  • Ofcom,
  • Policy & Regulation,
  • Telco & CSP,
  • Tracker

More Like This

Open RAN

What’s up with… Vodafone and Open RAN, Eurochips, European FTTx

May 25, 2022

Access Evolution

NEC and Juniper Networks Deploy Algeria Telecom's Nationwide 5G-Ready IP Metro Network

May 25, 2022

Access Evolution

BT cranks up broadband speeds for thousands of small businesses on copper lines

May 25, 2022

Access Evolution

Nokia announces shipment of 1.5 millionth Quillion-powered PON port for broadband fiber nodes

May 24, 2022

Access Evolution

Blueline Madagascar Selects Ribbon’s Optical Transport Solution to Deliver Increased Capacity across its Communications Network

May 23, 2022

This content extract was originally sourced from an external website (Ofcom) and is the copyright of the external website owner. TelecomTV is not responsible for the content of external websites. Legal Notices

Email Newsletters

Stay up to date with the latest industry developments: sign up to receive TelecomTV's top news and videos plus exclusive subscriber-only content direct to your inbox – including our daily news briefing and weekly wrap.

Subscribe

Top Picks

Highlights of our content from across TelecomTV today

9:15

DSP Leaders World Forum 2022 Interview: Mattias Fridström, Arelion

11:34

Neos Networks, "the best kept secret in telecoms"?

46:31

Is hybrid cloud still the optimum strategy for telcos?

2:05

Deutsche Telekom: supporting the grid’s evolution

TelecomTV
Company
  • About Us
  • Media Kit
  • Contact Us
Our Brands
  • DSP Leaders World Forum
  • Great Telco Debate
  • TelecomTV Events
Get In Touch
[email protected]
+44 (0) 207 448 1070
Connect With Us
  • Privacy
  • Cookies
  • Terms of Use
  • Legal Notices
  • Help

TelecomTV is produced by the team at Decisive Media.

© Decisive Media Limited 2022. All rights reserved. All brands and products are the trademarks of their respective holder(s).