Etisalat post-paid subscribers roaming abroad to call Customer Care Centre for free
Apr 4, 2015
Abu Dhabi, 04 April 2015
Etisalat has waived off roaming charges on calls made to its 24x7 Travelers' Help Line for mobile post-paid customers traveling abroad.
Etisalat has waived off roaming charges on calls made to its 24x7 Travelers' Help Line for mobile post-paid customers traveling abroad. Etisalat's roaming customers can reach Customer Care Centre by dialling 1458002300#, upon which they will receive an immediate call back from Etisalat, connecting them with the customer care agent.
The calls will be free of charge for post-paid subscribers, while Wasel prepaid mobile customers will enjoy reduced charges, whereby they will be charged standard incoming roaming call rates
The move will allow Etisalat's outbound roamers to get their roaming concerns and queries resolved and answered from overseas without having to worry about paying for the calls.
Khaled ElKhouly, Chief Marketing Officer at Etisalat, said, "We are extremely pleased to give our postpaid valued customers access to the customer care center from outside the country free of charge, and assist them at any time, regardless where they are around the world.
"Mobile connectivity is an integral part of overseas travel and we want to ensure a hassle-free travel as our customers go abroad for business or pleasure. Earlier, we launched a unique round-the-clock 'Live Chat' feature on our new Etisalat UAE app that gives customers an economical way to contact our customer care agents while roaming. The move to waive off and discount outbound calling charges to our Customer Care Centre for post-paid and prepaid accounts is an extension of our commitment to provide seamless travel experience and connectivity, which is also very easy on our customers' pockets", ElKhouly added.
Subscribers can also reach the Etisalat customer care centre through existing numbers +9718002300 or +971400444101 which will be charged as per standard roaming calls to UAE, as well as by sending email to firstname.lastname@example.org.
Etisalat is committed to enrich customer experience continuously by signing new roaming partnerships and introducing value-packed voice and data packages for its roaming customers.
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