1 in 5 US consumers most familiar with 5G plan to switch mobile service provider

According to the latest research from Strategy Analytics, while awareness of 5G is high, there is a potential risk for operators as premium customers who buy flagship devices are most likely to switch mobile provider when they buy a new device. Strategy Analytics developed and analyzed results of an online survey with 2,500 smartphone owners using a US nationally representative sampling of owners 18-64 years.

Key Findings

• More Reliable, Better Quality Connectivity Tops 5G Wish List
• Asian Americans top willingness to pay more for 5G
• 1 in 4 list 5G as an important feature but 1 in 5 Don’t Yet See a Need or will Wait till 5G Proven
• Those most familiar with 5G also seek Balance and a Better Way to unplug/manage time
• Premium Flagship Buyers $1000+ who replace annually are most at risk of churning and being targeted by mobile competitors, creating both risk and opportunity for US carriers

David Kerr, Senior Vice President at Strategy Analytics noted: “AT&T’s marketing engine works well as 1 in 5 claim to be Very Familiar with 5G while 29% think they have a 5G device already! Despite some consumer confusion, interest in 5G is strong and is driven by the device replacement cycle. More reliable connectivity, supporting high quality connections even in busy locations and Guaranteed Better Quality network service are top priorities overall. Less lag time is significantly more important for Gen Z customers.”

Susan Welsh de Grimaldo, Director at Strategy Analytics, added: “5G represents an opportunity to disrupt normal churn patterns with the most valuable customers who spend most on devices and on service indicating a willingness to switch mobile operator when they buy their next smartphone. Clearly carriers need to do more work to educate users about 5G and design marketing and offers that best target needs of flagship smartphone owners in their own customer base and among competitors.”