New My Fios App simplifies customer experience with Facebook Messenger integration and Wi-Fi Analyzer tool
NEW YORK – Verizon has redesigned the My Fios App with a simplified design and new features that include Facebook Messenger and a Wi-Fi Analyzer tool. Customers can also manage their accounts, resolve service issues, and connect to live and on-demand streaming Fios TV content on Fios Mobile.
“Like everything we do, these App enhancements are a direct response to customer feedback,” said Miguel Quiroga, head of digital for Verizon Fios. “For example, ‘How can I improve my Wi-Fi speeds’ is one of the most common questions we get from customers, so we’ve put the ability to do this right in the palm of their hand with the new Wi-Fi Analyzer tool.”
The new My Fios App began rolling out earlier this month and is now available to all customers.
New Wi-Fi Analyzer feature
Fios already has the fastest in-home Wi-Fi available, and now it’s getting even better as customers can improve their Wi-Fi coverage by the touch of a screen using the My Fios App.
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