TelecomTV TelecomTV
  • News
  • Videos
  • Channels
  • Events
  • Network Partners
  • Industry Insights
  • Directory
  • Newsletters
  • Open RAN
  • Digital Platforms and Services
  • 5G
  • Access Evolution
  • Private Networks
  • Cloud Native
  • Edge
  • Open Networking
  • Sustainability
  • AI, Analytics and Automation
  • 6G Research and Innovation
  • Security
  • More Topics
  • Network Partners
  • Industry Insights
  • Directory
  • Newsletters
  • |
  • About
  • Contact
  • |
  • Connect with us
  • 5G
  • 6G Research and Innovation
  • Access Evolution
  • AI, Analytics and Automation
  • Cloud Native
  • Digital Platforms and Services
  • Edge
  • Open Networking
  • Open RAN
  • Private Networks
  • Security
  • Sustainability
  • Connect with TelecomTV
  • About
  • Privacy
  • Help
  • Contact
  • Sign In Register Subscribe
    • Subscribe
    • Sign In
    • Register
  • Search

Industry Announcements

Tracker

MBNL extends managed services deal with Ericsson

Via Ericsson

Dec 5, 2017

Dec 5, 2017 08:00 (GMT+0:00)

Ericsson Studio

  • Network-sharing joint venture between Three and EE extends network managed services contract for a further two years from June 2018 to May 2020
  • Ericsson remains responsible for central operations, network performance and optimization, field services and multi-vendor spare parts management
  • MBNL based its decision on positive subscriber feedback about quality of service and network performance

MBNL, the network-sharing joint venture between UK mobile operators Three and EE, has extended its network managed services contract with Ericsson (NASDAQ: ERIC) for a further two years from June 2018 to May 2020.

In addition to helping to consolidate the joint venture’s mobile sites, Ericsson has been MBNL’s managed services provider since 2009. As a result of this latest contract renewal, Ericsson will continue to be responsible for delivery of central operations, network performance and optimization, field services and multi-vendor spare parts management.

MBNL based its decision to extend the contract on network performance as measured against Key Performance Indicators (KPIs) and in the perception of Three and EE subscribers. In the latter case, improvements in Net Promoter Score® (NPS®) – a metric that measures a customer’s willingness to recommend a brand’s product and services to their friends, family and colleagues – were a key factor.

Pat Coxen, Managing Director of MBNL, says:

“We have been working with Ericsson as our managed services partner for many years – in fact, since MBNL was formed. As a result of focus, dedication, hard work and improvements, we have together achieved record-high levels of network performance to satisfy our shareholders. Based on this achievement, we feel it’s the right time to extend our business relationship with Ericsson for two more years.”

Peter Laurin, Head of Business Area Managed Services at Ericsson, says:

“It is rewarding working with a partner like MBNL that shares our commitment to providing measurable improvements to network quality and performance. This approach is something that Three and EE subscribers benefit from on a daily basis. Going forward Ericsson will continue to invest in automation to increase network quality further and shorten lead times, while also implementing analytics to measure and enhance the subscriber experience.”

Ericsson helps to create sustainable differentiation for its managed services customers by evolving from a focus on network-centric operations to user experience-centric operations, using automation and artificial intelligence.

Related Topics
  • Contract Award,
  • Ericsson,
  • Mobile,
  • News,
  • North America,
  • Tracker

More Like This

AI, Analytics & Automation

Pliops secures $100m in Series D funding as datacentre professionals continue to rethink storage architectures

Aug 19, 2022

Digital Platforms & Services

Telecoms companies can drive enterprise market growth with smaller business customers, says GlobalData

Aug 19, 2022

Access Evolution

Virgin Media Ireland expands footprint to 450,000 Siro premises

Aug 19, 2022

5G

Three appoints Iain Milligan as chief network officer

Aug 19, 2022

Access Evolution

Extreme Networks introduces industry’s first outdoor Wi-Fi 6E access point

Aug 19, 2022

This content extract was originally sourced from an external website (Ericsson) and is the copyright of the external website owner. TelecomTV is not responsible for the content of external websites. Legal Notices

Email Newsletters

Stay up to date with the latest industry developments: sign up to receive TelecomTV's top news and videos plus exclusive subscriber-only content direct to your inbox – including our daily news briefing and weekly wrap.

Subscribe

Top Picks

Highlights of our content from across TelecomTV today

0:46

The Cloud Native Telco Summit returns this September!

8:32

Azita Arvani on Being a Female Leader at Rakuten Symphony

16:19

AT&T Amy Zwarico on securing telco applications in the public cloud

1:44

Join us for the greatest industry debate of the year!

TelecomTV
Company
  • About Us
  • Media Kit
  • Contact Us
Our Brands
  • DSP Leaders World Forum
  • Great Telco Debate
  • TelecomTV Events
Get In Touch
[email protected]
+44 (0) 207 448 1070
Connect With Us
  • Privacy
  • Cookies
  • Terms of Use
  • Legal Notices
  • Help

TelecomTV is produced by the team at Decisive Media.

© Decisive Media Limited 2022. All rights reserved. All brands and products are the trademarks of their respective holder(s).