DatapointEurope achieves diamond status as an Avaya Edge channel partner

Via Avaya Newsroom

Apr 24, 2017

Guildford, UK – 21 April, 2017 – Avaya is pleased to announce that DatapointEurope, specialist in the integration of Unified Communications and Contact Center technologies for clients across Europe, has met the rigorous criteria required to be named an Avaya Edge Diamond channel partner.

Diamond is the highest status awarded by the programme, demanding the very best levels of skill, expertise and customer satisfaction. DatapointEurope demonstrated its competency in designing, integrating and supporting Avaya’s comprehensive, innovative, and easy-to-manage solutions across the six countries in which it operates. DatapointEurope was also able to consistently secure exceptional customer satisfaction levels, another key requirement of the programme.

Fadi Moubarak, Avaya International Channel Leader, said:

“Channel partners like DatapointEurope are critical in ensuring a standard of customer care that sets Avaya apart in the marketplace. The Diamond designation shows that we have the highest confidence in DatapointEurope’s knowledge, processes and ability to meet and exceed customers’ expectations.”

Sat Sanghera, UK managing director at DatapointEurope, said:

“We have been working with Avaya, without a doubt one of the top players in the global contact centre market, since our inception. Our partnership has played a key part in helping us consistently deliver the latest and greatest technologies and solutions to our customers all across Europe. The Edge Channel Partner programme gave us an effective means to test and benchmark our skills and knowledge. Most importantly, we’re thrilled the service we provide to our clients, the lifeline of our business, has been recognized as truly best-in-class.”

Avaya and DatapointEurope recently worked together on a centralization initiative for Transcom, a contact centre outsourcer that handles calls in the Netherlands for sixteen European countries. The service and solutions DatapointEurope provided offer significant advantages to the company: a consistent, stable solution which reduced costs, allowed new locations to be easily on-boarded, streamlined use of hardware and license across multiple sites and delivered a faster, real time solution. Speaking of the project after it was delivered, Transcom cited the ability to instantly see how, and why, customers were calling as having a major impact on call-centre experience.

About DatapointEurope

DatapointEurope is a multinational company specialising in the integration of Unified Communications and Contact Centre technologies to draw maximum value from the interactions between businesses and their customers. DatapointEurope has a European footprint with offices in Benelux, Germany, France, Italy, Spain and the United Kingdom. DatapointEurope’s highly experienced and skilled team helps customers to define, implement and support turnkey solutions based on leading market technologies. With over 20 years of experience, DatapointEurope’s wide range of services and solutions allow businesses and institutions to make the most of their interactions with customers anywhere in the world through DatapointEurope’s global delivery capability The Intelligent Communications Alliance (ICA). The ICA collectively holds over 500 certified associates with specialist and expert accreditations across consultancy, unified communications, contact centres, business applications and managed services. Through DatapointEurope’s ICA global alliance, the company manages over 9,000 customers locations across more than 60 countries.

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