TelecomTV TelecomTV
  • News
  • Videos
  • Channels
  • Events
  • Network Partners
  • Industry Insights
  • Directory
  • Newsletters
  • Digital Platforms and Services
  • Open RAN
  • Cloud Native Telco
  • Telcos and Public Cloud
  • The Green Network
  • Private Networks
  • Open Telco Infra
  • 5G Evolution
  • Access Evolution
  • Edgenomics
  • Network Automation
  • 6G Research and Innovation
  • Security
  • More Topics
  • Network Partners
  • Industry Insights
  • Directory
  • Newsletters
  • |
  • About
  • Contact
  • |
  • Connect with us
  • Digital Platforms and Services
  • Open RAN
  • Cloud Native Telco
  • Telcos and Public Cloud
  • The Green Network
  • Private Networks
  • Open Telco Infra
  • 5G Evolution
  • Access Evolution
  • Edgenomics
  • Network Automation
  • 6G Research & Innovation
  • Security
  • Connect with TelecomTV
  • About
  • Privacy
  • Help
  • Contact
  • Sign In Register Subscribe
    • Subscribe
    • Sign In
    • Register
  • Search

Industry Announcements

Tracker

Bulgaria's Mtel and Amdocs Extend and Expand Multi-Year Managed Services Engagement

Via Amdocs

Jul 30, 2015

Amdocs to assume responsibility for Mtel’s entire BSS operations across four lines of business; will help Mtel accelerate business value by simplifying operations and reducing costs

ST. LOUIS - July 29, 2015 - **** Amdocs (NASDAQ: DOX), the leading provider of customer experience solutions, today announced the expansion and extension of its managed services agreement with Mtel through 2021. The new agreement will simplify operations and achieve synergies across lines of business to reduce costs, and improve business and operational performance levels. One of the largest affiliates in the Telekom Austria Group, Mtel is Bulgaria's leading mobile service provider and also offers fixed, broadband Internet and IPTV services.

As part of the expanded agreement, Amdocs will assume responsibility for all remaining Mtel legacy and third-party business support systems (BSS) still not managed by Amdocs. Under defined service level agreements (SLAs) and key performance indicators (KPIs), Amdocs is helping Mtel to deliver service excellence consistently across lines of business and to introduce service innovation with minimum risk and with a highly efficient cost-structure. Already, Mtel has successfully deployed new capabilities to set itself apart from its competition, such as the capability to introduce complex offers in less than three days.

Mtel has relied on Amdocs systems since 2007, including Amdocs' rating, billing, ordering, customer management and product catalog systems. In 2013, Mtel awarded Amdocs a managed services contract to support its mobile, broadband and IPTV BSS, including managing systems operations, data center operations and disaster recovery operations, as well as application development, integration management, testing and hardware procurement and maintenance. Amdocs will now deliver a similar set of services to support Mtel's fixed BSS as well as Web and fraud and security IT systems, totaling more than 60 systems.

"This agreement is testament to the strong relationship built between Amdocs and Mtel over the past eight years as well as to Amdocs' ability to help our customers accelerate business value by streamlining complex environments and reducing operational costs, while improving performance levels," said Eric Updyke, group president of systems integration and operations at Amdocs. "It is also further validation of Amdocs' unique business model which combines products, services and industry expertise to help our customers embrace the challenges and experience success in The New World of Customer ExperienceTM, an era defined by rising customer expectations, rapid technology advancements and intensified competition."

A 30-year leader in managed services for communications service providers, Amdocs has managed services agreements in place to support a total of more than 650 million subscribers globally. Last year, Amdocs and Mtel received a joint Outsourcing Excellence Award in the "Best Going the Extra Mile" category.

Related Topics
  • Access Evolution,
  • Amdocs,
  • Announcement,
  • Broadband,
  • Mobile,
  • News,
  • North America,
  • OSS/BSS,
  • Tracker

More Like This

Digital Platforms and Services

Leading brewery AB InBev optimizes infrastructure in Europe with Orange Business to further its digital business goals

Mar 21, 2023

Digital Platforms and Services

Gamma announces strong results for 2022

Mar 21, 2023

Access Evolution

Project Gigabit contract award unlocks 215,000 home expansion of CityFibre’s networks across Cambridgeshire

Mar 21, 2023

Access Evolution

Eir announces results for full year and fourth quarter 2022

Mar 21, 2023

Digital Platforms and Services

Hewlett Packard Enterprise to acquire OpsRamp

Mar 21, 2023

This content extract was originally sourced from an external website (Amdocs) and is the copyright of the external website owner. TelecomTV is not responsible for the content of external websites. Legal Notices

Email Newsletters

Stay up to date with the latest industry developments: sign up to receive TelecomTV's top news and videos plus exclusive subscriber-only content direct to your inbox – including our daily news briefing and weekly wrap.

Subscribe

Top Picks

Highlights of our content from across TelecomTV today

10:43

MWC23 interview: Mari-Noëlle Jégo-Laveissière, deputy CEO of Orange

12:45

MWC23 interview: Abdu Mudesir, Group CTO, Deutsche Telekom

9:26

MWC23 interview: Greg McCall, Chief Networks Officer, BT

TelecomTV
Company
  • About Us
  • Media Kit
  • Contact Us
Our Brands
  • DSP Leaders World Forum
  • Great Telco Debate
  • TelecomTV Events
Get In Touch
[email protected]
+44 (0) 207 448 1070
Connect With Us

  • Privacy
  • Cookies
  • Terms of Use
  • Legal Notices
  • Help

TelecomTV is produced by the team at Decisive Media.

© Decisive Media Limited 2023. All rights reserved. All brands and products are the trademarks of their respective holder(s).