The changing behavior of ASEAN organizations: Future of Work


Jul 17, 2020

MALAYSIA - Organizations behavior and the way they adopt technology has been changing in ASEAN, especially during the pandemic and these changes will continue moving forward as well, leading to a shift in the transformation strategies and future of work initiatives. IDC defines the Future of Work as the applications of new talent management practices along with 3rd platform technologies and Innovation Accelerators to fundamentally change the concept of work and how it is done.

A lot of organizations are trying to be adaptive in these challenging times and are changing the way businesses operate in ASEAN. Based on a survey run by IDC, 50% of the organizations in AP (including ASEAN) are expected to expand/add remote working to their HR policy. The new operating models will be digitally enabled with an increased usage of IoT and other innovation accelerators, with enhanced focus on automation, contactless solutions, video-based collaboration, etc. Organizations are focused on addressing the current challenges they are facing, and technology will play a key role in addressing those in the road to recovery.

Organizations will be adopting secure and modern working environment with increased collaboration between human workers and digital workers. IDC Forecast that by 2021, contribution of digital coworkers in APEJ (including ASEAN) will increase to 30%, with organizations leveraging technologies such as artificial intelligence (AI), robotics, augmented reality/virtual reality (AR/VR), and intelligent process automation (IPA). This will also lead to shift in the talent management strategies by organizations to attract and retain best talent and will have to offer more creative and productive work by integrating automation, augmentation and AI and to enhance employee capability and productivity.

“Organizations have adopted themselves by quickly migrating to remote working models during crisis taking a step towards an agile, flexible work environment and we expect to see more organization across different industries will formalize policies around remote working. Workforce of the future will be operating in a borderless but high secure, integrated and collaborative environment” said Mohit Raizada, Research Manager at IDC Malaysia.

To transform the work experience, organizations will have to address four set of challenges, and these are Inflexible work environment, Talent limitations, Misadapted security, privacy and trust, and Hierarchical leadership and rigid organizations. IDC has released a report which covers analysis on the changing behavior of the organizations in ASEAN and elaborate these four set of challenges in detail.

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