Brussels/Kraków: In April 2022, the Ivory Coast unit of French telecoms group Orange, the West African nation’s mobile telco industry leader, signed an IT transformation agreement with Comarch, designed to deliver better digital experience to the growing base of mobile and fixed services end-customers in a highly dynamic and challenging market.

The project is part of a bigger Orange Group initiative: the creation of the “Order-to-Bill” platform which should be configured, delivered, and then provided to other Orange Group affiliates within the EMEA region. The concept is to create a TMF-compliant solution (in line with Open Digital Architecture and Open API) with standardized process and product modelling that can be deployed quickly by third parties across Orange African units. For that reason, the Orange Group has from the very beginning supported this solution and will be collaborating closely and following up on the project.

As part of the partnership, Comarch will deliver modules such as Comarch Order Capture, Customer Order Management, Product Catalog and Convergent Billing System. The Comarch solution will be deployed on Orange premises using Orange Private Cloud infrastructure. Comarch will deploy a pre-configured platform, which will then be further configured and integrated with the local systems of Orange Ivory Coast. All this with the help of a local system integrator, with whom we’ll be in close collaboration as well.

Thanks to the solutions provided by Comarch, Orange Ivory Coast will receive a single order-taking portal for all business lines, and a unified product modelling engine with the opportunity that supports the one-invoice concept. Orange Ivory Coast and Orange Group chose Comarch due to its out-of-the-box approach with built-in processes and readiness to deliver in accordance with Orange’s standards, as well as its flexibility to work with a system integrator. The new solution will benefit Orange Ivory Coast by simplifying order management, centralizing the product catalog and providing a more convergent billing system. 

“We are glad that Orange Ivory Coast has trusted Comarch's systems. Our mission is to increase customer satisfaction by providing modern and efficient business management solutions, and the products that will be implemented only confirm this. Thanks to these, it will be easier for Orange Ivory Coast to manage new product launches and simplify business processes”, says Jacek Lonc, Head of Telco Sales and Business Strategy Division at Comarch. 

Patrick N-Doua, CIO at Orange Ivory Coast says: “Orange Ivory Coast is currently engaged in a growth strategy across all its subsidiaries. However, competition is intensifying, and the expectations of customers and business are increasingly strong. In this context, the main challenge for our IS is to become more flexible in order to adapt more rapidly to business challenges. This project is a strategic challenge for Orange Ivory Coast, and should contribute to:

• Conquering new markets
• Resisting the competition
• Controlling costs
• Simplifying and making the IS more agile
• Strengthening digitization”

About Orange Ivory Coast  

The Orange Ivory Coast Group is a regional cluster made up of Orange subsidiaries in Ivory Coast, Burkina Faso and Liberia. As leaders in each of these markets, we have more than 26 million customers and contribute to 25% of the Orange Group’s revenue in the Africa-Middle East zone. For more than 10 years, Orange IC has been driving innovation in the Ivorian telecoms sector as the first operator to launch very high-speed networks (3G, 4G, fiber), the Mobile Money service, TV services via mobile, and, thanks to the Orange Energy offer, access to electricity in remote areas. 

In Ivory Coast, with more than 15 million customers, Orange IC is the leader regarding the main performance indicators in the areas of fixed, mobile, Internet and mobile money in the consumer and business markets. As a digital and committed operator convinced of the preponderant role of digital in the development of our country, we are resolutely committed to the development and promotion of digital services in Ivory Coast. Representing 11% of national GDP, we are also a major social player in the country, and operate the Orange Ivory Coast Foundation and Orange Digital Center. 

As the leading employer in the telecoms sector, we place people and the promotion of gender at the heart of our approach. Our performance achieved through quality and the commitment of nearly 1,500 women and men have earned Orange IC the “Top Employer” certification eight times in a row since 2014 for the excellence of the working conditions offered to its employees, and ”ISO 9001'' by AFAQ-AFNOR for its Quality Management System. 

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