Convergence offers telecom companies a world of opportunities, but service providers will have to align their strategic technology and service choices to the specific needs of the customer segments that they intend to serve.

In order to help carriers understand the impact that convergence will have on the telecom sector, the IBM Institute for Business Value sponsored an Economist Intelligence Unit ( EIU ) survey of over 100 senior carrier executives and assessed the current market factors affecting the industry. The resulting study identifies the major concerns of top industry executives and outlines the key challenges for network service providers as convergence begins to take hold.

To download the findings of this exclusive survey click here.