IoT and Business Transformation: How Insurance companies are transforming with connectivity and IoT
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Insurance providers are already innovating with digital technologies, but more work remains to be done if they are to meet customers’ rising expectations. A recent survey found that customers want a frictionless experience involving multiple integrated channels.
Insurers need to adopt a modular approach to product design, one that allows solutions to be adapted for different customer segments, and which supports a connected ecosystem of providers across scalable platforms. For the customer, this should mean no extra effort, no repetition, and no barriers to their desired outcome.
Ben Salama, Managing Director, Global Lead Connected Operations Accenture
Patrick Razavet, Head of IoT Indirect Channels, Vodafone
Oliver Werneyer, Customer Technology Manager, Swiss Re
Sarb Sembhi, Cyber-security expert, ISACA
Clare Selway, Head of Innovation, AXA PPP
Steven Mendel, CEOand Co-Founder, Bought by Many
Craig Beattie, Insurance Analyst, Celent