Enterprises may not show it but their operational and maintenance costs are usually a full 95 per cent of their IT budgets, points out David Palmer-Stevens of systems integrator Panduit at the recent Global Systems Integrators' Congress (GSIC). Why, then, do they insist on going after initial capital cost savings on commodity IT infrastructure when clever alternatives could save as much as 50 per cent on total cost of ownership? It's got to be in the way theiy're being sold to, he tells Martyn Warwick.